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Frequently Asked Questions

Can I use your 'Think' ink with original brand inks in my printer?	You should be able to mix Epson brand inks with compatible cartridges without any problems in most printers. Very rarely we have encountered printers that are so sensitive to the information supplied by the cartridge chips that it cannot cope with a mixture of cartridges, but these printers are very few and far between.
Do you offer OEM products?	Yes, we offer OEM name brand products such as Apple, Canon, Compaq, Epson, Hewlett Packard, and Lexmark as well as non OEM, compatible and remanufactured products.
If I buy a cartridge from you will it void the warranty on my printer?	Most certainly not! Compatible replacement cartridges and supplies do not void the Printer Manufacturers Warranty. As extra peace of mind though should one of our cartridges cause damage to your printer, we will collect, inspect and repair / replace your printer free of charge within its original 12 month guarantee For more information on our Think cartridges and the 2 year guarantee please click here.
Why don't my Ink levels show?	Many cartridges contain a preset ink counter. Once this ink counter reaches its limit the cartridge will not report any ink levels. Unfortunately this is not resettable, meaning the error is essentially unavoidable. Your cartridge will still work without any problems. The only issue will be a lack of ink status monitor. Please keep an eye on your prints, and as soon as they start to fade then they would need replacing.
What does OEM stand for?	OEM stands for "Original Equipment Manufacturer." OEM's such as Apple, Canon, Compaq, Epson, Hewlett Packard, and Lexmark are the companies that produce your inkjet printer as well as cartridges that are used in them. We offer both OEM name brand and non OEM name brand products. Because many of our products do not carry the OEM name, we can offer them to you at a lesser cost. Our non OEM name brand products such as Think, Re-Think and Think Alternatives utilize the same printer specific ink as the OEM name brands.
What does professionaly remanufactured mean?	Professionally remanufactured cartridges such as Re-Think HP & Lexmark have been recycled to meet or exceed the Original Equipment Manufacturer specifications. The recycling and re-manufacturing process involves inspecting, disassembling, cleaning, replacing worn out parts, reassembling, and refilling the toner or ink. Once the process is complete, the cartridge is then tested, sealed, and ready to be sold.
What are the reset instructions for HP and Epson Printers?	I am sorry to hear you are having problems with our Think Ink Cartridges. Please find instructions on how to perform a printer reset below. We find that this fixes the problem 9 out of 10 times. Please be aware that you may need to attempt it 2 or 3 times for it to completely clear the issue. Remove all of the cartridges. While the printer is turned on, pull the power cable from the back of the printer. Once the power is off, re-insert the cartridges. Leave for 1 hour then turn back on. Check the copper banding on each of the cartridges. This is their contact chip and what communicates with the printer. Give them each a gentle wipe with a cloth or pencil eraser to ensure they are clean and dust free. Reinstall the cartridge to your machine and restart the printer, this should clear the error. If you are still unable to print after trying it 2-3 times or if you have any further queries, please do not hesitate to contact us.
What are the reset instructions for a Canon printer?	I am sorry to hear you are having problems with our Think Ink Cartridges. Please find instructions on how to perform a printer reset below. We find that this fixes the problem 9 out of 10 times. On the front of the printer you will see a red triangle button, inside of a red circle. Keep your finger on this button for a minimum of 10 seconds, or until you can see or hear a change in the display. Attempt to print something. If this works – Brilliant. If not, attempt to scan something using the scan bed. If this works, then you will have a communication error between the printer and computer itself. Uninstall and reinstall the printer – Attempt to print again. If you are still unable to print after the above or if you have any further queries, please do not hesitate to contact us.
What is the difference between an 'XL' and non-'XL' printer cartridge?	Most of the printer companies have (for some reason) decided to create three different 'yields' of cartridge - normal, large, and in some cases, super large. Canon and Epson don't have extra letters on their normal cartridges. Their large cartridges have 'XL' on the end and their super large ones have 'XXL' on the end of their cartridge names. Brother do it completely differently - they use a slightly higher cartridge number for their full cartridges, eg LC1220 is one of their normal cartridges and LC1240 is the 'XL' one. There's almost always no actual difference with the size of the cartridge itself - the difference is in how much ink, or the 'yield' of ink that is in the cartridge. Non-'XL' cartridges are normally either just under or about half full. 'XL' cartridges are normally pretty much full. The only difference is with the super large cartridges - these can be larger in size and may only work on specific printers. We've ensured that all of the cartridges listed on our website match the printer(s) they are compatible with when using our Printer Cartridge Lookup Tool. But what about laser toners? The same applies! However most toner cartridges state their page yield, so it's easier to spot the yield difference. If you're ever unsure, please do feel free to get in touch.